I signed up for a course but I haven’t been able to take it. When will the registration expire?
You must finish the course within three months of registration.
How can I reach customer service?
To contact DJI Academy customer service, call 400-645-6722 or email service@uastc.com. To inquire about business partnerships, you can email marketing@uastc.com.
Which training center has the best learning environment and facilities?
Every training center must meet our strict standards, so all of them are equally suitable and qualified for training.
How can I pay for UTC courses? Are there any online payment options?
We do not currently have an online payment option, so all payments will need to be made at a training center.
Can I change to another training center other than the one I initially registered for?
No. You can only receive training at the training center you registered for.
How can I renew my certification?
Follow the procedures as explained below.
Step 1: Apply for certification renewal.
There are two ways:
a) Go to your training center with your old certification and apply for the certification renewal in person.
b) Send an email to your training center with two photos; one of the previous certification, and the other of you holding your certification card. Please make sure the information on the two photos is clear without any obstruction.
Step 2: Verify the information.
After the application, the training center will check the certification information with you and help you with payment afterward.
Step 3: Settle the payment.
Please follow the instructions of your training center and settle the payment on time.
Step 4: Reissue the new certification.
After the payment, UTC HQ will start to issue the new certification. When the certifications are ready, UTC HQ will ship them to the local training center. The training center will ship the certification to you afterward, or you can pick it up in person. Normally, it takes 20 working days to issue a card. You can contact your training center to check the status.What’s the relationship between training centers and DJI Academy headquarters? Do staff at training centers work for DJI Academy headquarters?
DJI Academy authorizes training centers across the globe to conduct courses, and every instructor must be trained at DJI Academy headquarters before teaching at their respective centers. Currently, we have a faculty of over 3,500 certificated instructors.
Which training centers will accept my certification renewal application?
You can submit your application directly to the local training center in your country or region. All the contact information is listed on the UTC official website. We highly recommend you to contact the training center from which you graduated. If it is not convenient, you can also choose the nearest training center.
Do I need to take the exam before applying for certification renewal?
No, currently, there’s no additional exam. You can directly contact the local training center and submit your application.
I have no time to go to the local training center to apply for certification renewal in person. Is there any way to submit the application online?
If you have no time to apply in person, you can send an email to your training center and submit your application. Please attach two photos; one of the previous certification, and the other of you holding your certification card. Please make sure the information on the two photos is clear without any obstruction.
How long does it take to renew my certification?
Normally, it takes 20 working days to issue a card. To avoid impacting regular use, please contact your local training center to apply for certification renewal in time.
How do I know when my certification will expire? What kind of certification should be renewed?
Currently, only the UTC certification card needs to be renewed regularly. There is no need to renew the certification paper. You can check the date of expiration on your certification card.
How can I receive my certification after submitting the certification renewal application?
After you settle the payment, the local training center will submit your application to UTC HQ. HQ will issue the card as soon as possible. When the certification is ready, HQ will ship them to the local training center. The training center will then ship the certification to you, or you can pick up your certification in person.